Business Development Associate

[Reem]

Responsibilities:• Assist in coordinating the Sales champion league.• Initiate the mystery shopper program .• Collaborate with sales department on the development plan.• Ensure a cohesive approach to customer experience and address customer needs• Engage with customers through various communication channels to provide CX insight• Maintain records of customer interactions, Including details of inquiries, resolutions• Assist in analyzing and mapping out the customer journey.• Assist in conducting the company CX Goals and Objectives.• Ensure all departments are aligned with the company’s CX goals and objectives.• Manage training attendance records and track the completion of training activities.• Assist in customer Segmentation.• Assist in identifying bottlenecks and inefficiencies in existing processes and work on streamlining theme to enhance customer satisfaction• maintain confidentiality in all matters related to work and information.• Perform any other duties assigned to him

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