Customer service officer

[Reem]

- Place: Veterinary clinic- Location: Jeddah city- Position: Customer service officerJob objective:- Providing advice and basic information to customers, responding to inquiries, and processing basic requests using telephone or electronic communications at the customer service center.Roles and responsibilities:- Follow established communication scripts when speaking to customers- Supervising telephone operations, making calls, receiving and answering telephone calls, reporting problems, and recording and relaying messages to employees or customers.- Respond to basic questions and inquiries from customers, and provide advice to customers about the clinic’s products, services, policies, and other related topics as directed by the direct manager.- Processing customer requests and basic requirements, such as sending letters, forms or other documents.- Recording inquiries and complaints, resolving basic customer complaints, and referring more complex problems to the complaints officer or any specialized employee.- Preparing a list of employees’ names and internal phone numbers for the purpose of transferring inquiries and telephone calls.- Booking and coordinating appointments for medical visits, examinations, additional operations or procedures for clients, and inquiring about receiving services and available appointments.- Maintaining schedules and appointments while coordinating with departments.- Receiving visitors, visitors, and animal owners and directing them to the destination they want.- Meeting clients, recording their personal and pet data, following up on pre-booking appointments or their immediate needs from clinics, stores or cleaning services.- Receiving the animal and directing it to the salon area, after placing the cards bearing the name of the animal owner on their cages to avoid replacing them.- Fill out the forms used at reception, enter data into the automated system and the clinic’s information network, and save it.- Completing financial information, arranging booking appointments, transferring the patient to the required clinic to wait, and preparing daily reception, emergency and clinic reports.- In the event that there are medical services over the phone, the call center official communicates with the customers to identify available doctors with specializations and refer them to them.- Send messages with appropriate forms, questionnaires, and instructions to patients to educate them or receive feedback about their appointment and/or procedures.- Providing marketing offers and service prices to customers- Communicate effectively with the department director and the reception department- Maintaining a customer database of declarations and invoices- Submitting technical reports to management on the progress of work and clarifying the difficulties and challenges that hinder it- Follow up on the status of received devices, and ensure that broken devices, phones, and lines are quickly reported and maintained as quickly as possible.- Full compliance with applicable regulations, policies and procedures and adherence to them.- Any other tasks assigned to him by his manager related to his field of work.

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