IT Support Specialist

[Reem]

1. IT Support and Troubleshooting:- Provide technical assistance and support to end-users regarding hardware, software, networking, and other IT-related issues.- Diagnose and resolve technical problems, both remotely and in-person, ensuring minimal disruption to workflow.- Respond promptly to IT support requests, prioritize tasks, and escalate complex issues to appropriate team members or vendors, if required.- Maintain accurate records of support requests, troubleshooting steps, and resolutions in a ticketing system.2. Network and System Administration:- Assist in the administration and maintenance of network infrastructure, including routers, switches, firewalls, and wireless access points.- Monitor network performance and proactively identify and resolve issues to ensure optimal network availability and performance.- Configure and manage network services, such as DHCP, DNS, VPN, and NGINX.- Collaborate with the IT team to implement and maintain security measures, including firewalls, antivirus software, and access controls.3. IT Assets Management:- Maintain an up-to-date inventory of all IT assets, including hardware, software licenses, and peripherals.- Coordinate IT asset procurement, including researching and recommending suitable products, obtaining quotes, and tracking purchases.- Install, configure, and update software applications on workstations, laptops, and servers.- Conduct regular audits to ensure compliance with software licensing agreements and maintain accurate asset records.

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